Last Updated: 06 September 2026
At Fine Associate, we aim to provide reliable documentation assistance based on the requirements shared by our clients. This Cancellation & Refund Policy explains how cancellation requests and refunds are handled for our services.
1. Service Cancellation
A client may request cancellation of a service by contacting Fine Associate as soon as possible after placing a service request.
Cancellation requests should be made through our official contact details so that the request can be properly reviewed and recorded.
A cancellation request does not automatically guarantee a refund.
2. Cancellation Before Work Begins
If a service has been cancelled before any substantial work has started, the request may be considered for a refund, subject to any applicable administrative, processing or third-party charges already incurred.
The final refundable amount, if any, will depend on the nature and stage of the service.
3. Cancellation After Work Has Started
If Fine Associate has already started working on a client’s request, including reviewing documents, preparing documentation, coordinating with the client, or performing other service-related work, the amount paid may be partially or fully non-refundable depending on the work already completed.
This will be assessed based on the individual service and circumstances.
4. Government and Third-Party Charges
Government fees, stamp duty, registration charges, taxes, bank charges, institutional charges, or other amounts paid to government authorities or third parties may be non-refundable, subject to the rules and policies of the relevant authority or service provider.
Fine Associate cannot guarantee a refund of charges that have already been paid to or incurred on behalf of a government authority or third party.
5. Refund Eligibility
Where a refund is approved, the refundable amount will be determined after considering:
- The stage of the requested service
- Work already completed
- Processing or administrative costs
- Government or third-party charges already incurred
- Any other applicable costs related to the service
Not every cancellation will qualify for a full refund.
6. Client-Related Delays or Incomplete Information
A refund may not be available where the service cannot proceed because the client:
- Does not provide the required documents
- Provides incomplete or incorrect information
- Fails to respond to requests for clarification
- Delays providing required documents or information
- Provides documents that cannot reasonably be used for the requested work
Where appropriate, our team may contact the client and provide an opportunity to resolve the issue before closing the service request.
7. Service Not Completed Due to External Reasons
Some services may depend on government authorities, registration offices, banks, institutions, technical systems, or other third parties.
If a service is delayed, rejected or cannot be completed because of circumstances outside Fine Associate’s reasonable control, the refund, if any, will be considered based on the work already performed and any charges already incurred.
8. Refund Request Process
To request a cancellation or refund, please contact us with:
- Full Name
- Mobile Number
- Service or requirement details
- Reference ID, if available
- Reason for cancellation or refund request
- Payment details or transaction reference, where applicable
Our team will review the request and communicate the outcome.
9. Refund Processing
If a refund is approved, it will generally be processed through the original payment method or another appropriate method agreed upon with the client.
The time taken for the refund to reflect in the client’s account may depend on the payment provider, bank or financial institution.
10. No Refund for Completed Services
Once the agreed documentation assistance or service has been substantially completed, fees relating to the completed work may not be refundable.
This does not affect any rights or remedies that cannot legally be excluded under applicable law.
11. Changes to This Policy
Fine Associate may update this Cancellation & Refund Policy from time to time to reflect changes in our services, payment processes or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
12. Contact Us
For cancellation or refund-related questions, please contact us:
Fine Associate
Email: Contact@fineassociate.com
Phone: +91-9893999037
Address: Office at 15, Shastri Market, Panjiyan Bhawan, Opposite Minto Hall, Bhopal, MP 462003